Most Managers Don’t Know How to Coach People. But They Can Learn.


Managers and leaders are critical to the success of a business, and so are effective coaching skills. Consistent coaching helps with employee onboarding and retention, performance improvement, skill improvement, and knowledge transfer. On top of these benefits, coaching others is an effective method for reinforcing and transferring learning.

While there are many important leadership skills and competencies, coaching is central to improving the performance of entire teams.

“Organizations with senior leaders who coach effectively and frequently improve their business results by 21% as compared to those who never coach.”   “Bersin” by Deloitte

So when it comes to coaching your team, what’s your strategy? Here are 3 key skills and competencies that play a role in choosing a method of coaching for employees:

#1 Ask empowering questions

Great questions lead to great answers, and great answers lead to great conversations. As a manager or leader, it is critical that you develop strong relationships with your team and understand them. Knowing their needs is essential to be a real support. 

#2 Listen and empower

Coaching requires both encouragement and empowerment. Managers must work with employees to build one-on-one relationships that result in improved performance.

Your employees are likely to have a lot of input, questions, and feedback. It’s important for them to know you care enough to listen to what they have to say and encourage them to share their opinions.

#3 Know how to guide conversations.

This is where communication skills and understanding of human psychology really come into play. Managers must guide conversations both by asking questions and listening, not by giving directives. Employees learn and grow the most when they uncover the answers themselves.

Authentic coaching skill will help you to transform the team to be their best and to do their best. Commit to continuous learning. Make a commitment to improve your own skills and competencies. If you’re not continuously learning, why should your team? Lead by example and your team will follow. Only that time you can transform yourself from manger to the real leader.